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Frequently asked questions
Everything you need to know
Quick answers about booking, stays and payments at our holiday parks.
Check-in is from 15:00 and check-out is by 10:00. Early check-in or late check-out can be requested at booking, subject to availability.
Many of our parks welcome pets in selected holiday homes. Use the Pet-Friendly filter to see them, and add your pet when you book so the park can prepare.
Most stays can be cancelled free of charge up to 14 days before arrival. The exact terms for each park are shown before you confirm your booking.
The nightly price covers your holiday home and access to the park’s on-site facilities. Any tourist tax, cleaning fee or optional extras are listed clearly at checkout.
Bed linen and towels are provided in most holiday homes. Where they are not, you can add a linen package while booking.
Yes — you can request a date change from your account or by contacting our team. Changes depend on availability and any difference in price.
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